Shipping Policy

Design Kollective offers various local and country wide shipping methods. From parcel carriers for smaller items to white glove in-home delivery for larger items, there's a way to get that perfect piece into your home.

The available shipping methods for each product are based on the product dimensions as well as the boutique's shipping preferences. A boutique's shipping policy can be found on each of their product's pages:

Shipping is currently available within the Continental US.

Free Local Pickup

Free local pickup will always be the cheapest and easiest way to obtain the pieces that you purchase from our boutiques.

Picking up your items

After checkout, the boutiques will reach out to you with the time and date that your items will be available for pickup.

Free Local Shipping

Some boutiques offer a free local shipping option. Be sure to look for the 'Free Local Shipping' badge on the product cards:

Arranging free local shipping

After checkout, the boutiques will contact you to schedule a delivery time that works best for you.

White Glove / In-Home Delivery

What to expect

Most over-sized items will be delivered within two weeks of shipping. Your delivery partner will place your item inside the room of your choice and remove all packing materials. Assembly service is not included.

Scheduling delivery

Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.

Preparing for in-home delivery

  • Determine the clearest path from the street to your home.
  • Measure entrances and hallways to ensure your item will fit.
  • Remove any wall hangings or clutter to ensure a clear path and to prevent damages.
  • Remove old furnishings to allow placement for your new piece.

Damages and Claims

We rarely expect damaged furniture, but in the instance it does happen, we’ve got you
covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture.

We'll need the following when filing the claim:

  • Photos (before and after)
  • Copy of the Bill of Lading
  • Valued inventory (if one exists)
  • Appraisal of the item prior to the shipment (if available)

Shipping Lead Time

Some boutiques list items that aren't physically in stock and require some additional time before the items can be shipped to you. Items that fall under this category will be clearly labeled so that you know when a product can't be shipped to right away.

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